How To Deal With Employee Complaints

Complaining is nothing more than a vent. He needs audience, and these listeners are often the ones he trusts most.

When you find your subordinates are complaining, you can find a separate environment and let him complain without complaining. All you need to do is listen carefully.

As long as you can make him complain in front of you, your work will be half done, because you have gained his trust.

Any complaint has its origin. Besides knowing the origin of the incident from the complainant's mouth, the manager should also listen to the opinions of other employees.

If complaints arise from colleagues or departmental relations, listen carefully to the opinions of both parties and do not take sides.

Before things are fully understood, managers should not make any remarks. Premature statements will only make things worse.

Managers should first listen to complaints and opinions of complainants, secondly, give serious and patient answers to complaints raised by complainants, and make friendly criticisms of employees' unreasonable complaints.

This will basically solve the problem.

Another 20% of complaints are needed to be dealt with, often because of problems in the management of the company or the work of some employees.

To complain, first of all, we should communicate equally, first calm it down, stop the spread of complaint emotion, and then take effective measures.

80% of the complaints that need to be dealt with are caused by management confusion. Because the personal negligence of employees is only 20%, standardizing the work process, post duties, rules and regulations are important measures to deal with these complaints.

In standardizing the management system, we should adopt the principles of democracy, openness and fairness.