Office Knowledge Of Basic Etiquette Must Be Known.

"Hello" in offices is easy for people, but cordial greetings and compliments are indispensable polite language in work. Some companies in the service industry strongly advocate greeting language, requiring employees to use morning time in the morning to practice various kinds of greeting tone, hoping that they will develop good manners in constant learning.

Greeting is a basic language in interpersonal communication. Just like getting up at home, you should greet your elders. You should also express your good interpersonal relationship at any time in the workplace. Proper greetings are not words that sound unnatural or very artificial, but rather involve themselves in caring and cordial interaction. Greeting is also a starting language. When developing various topics, a lot of greetings often allow the two sides to quickly resolve the ice and enter the proper topic.

Compliments are not easy to form. Most successful leaders use clever compliments to motivate employees. The effect is even more valuable than giving money encouragement. Practicing praises first requires careful observation of the other's actions, finding items that the other person can praise, and then motivating people with simple and deep language. Greeting can be divided into upper, lower, lower, and parallel greetings. The above greeting is an example. This kind of greeting is different because of the different atmosphere in different offices. Some units are very serious. The greeting on the bottom is mostly bureaucratic. Some companies greet friends like a friend, making it impossible to tell who is the supervisor or who is subordinate. It can be seen that greeting does not have a certain language mode, but it is the best start and interpersonal lubricant in office etiquette.

staff Communicate It's a question from a university. You can understand a company's culture by talking to a company.

Usually, before the conversation, the supervisor can ask the other person to sit first, eliminate the tension and misgivings of the other person, and use the word "I" at the beginning of the conversation. Respect your subordinates' mood, listen more and speak less, so that the other side can fully express their opinions. Besides, leaders should be conscientious and conscientious in their work, and be fair in their fairness, so that they can be respected.

As a subordinate, you should show yourself in your work, be humble and not be flatter, and look down on others.

Although colleagues who meet each day do not have to be polite, the minimum politeness is still indispensable. Honorific words such as "excuse me", "forgive me", "trouble you", "borrow light", "I go first" and "see you later" should be retained. Language is an important part of politeness. Even among familiar colleagues, it is neither too polite nor too casual. Too much courtesy will make the other person afraid to approach you; too casual will give you the impression that you are not. Education It is not dignified.

Before the arrival of visitors, the company should be well prepared for reception. Reception activities need careful preparation and careful planning.

First, determine the reception specifications: which guests will be greeted, escorted and received by guests.

Two, the development of reception plan: in addition to the specifications, whether there are arrangements for activities.

Three, to understand the status of visitors: including guests' purpose and requirements, meeting and visiting wishes, visiting routes and transportation, arrival and departure time, guests' dietary habits and taboos, etc.

Four, do a good job in preparation for reception: including hosting guests, meeting places, visiting projects, arranging commentaries, accommodation and transportation.

In public service reception, the specifications and requirements for reception are also extremely important. If there is no prior knowledge, there will often be serious deficiencies. The wrong reception specifications will make the other person flattered, otherwise they will be very uncomfortable. The general reception specifications can be classified into three categories according to the identity of the visitors.

High standard reception: the main escort is more receptionist than the guest. For example, when a superior officer sends a staff member to understand the situation and convey his opinions, he needs a high standard of reception.

Low specification reception: the reception of the main accompanying personnel is lower than that of the guest. For example, a senior executive or supervisor of a department should visit a grass-roots unit and become a low standard receptionist.

reciprocity Reception It is the reception of the equal status of the main escort and the guest.

Visitors are guests and guests are respecting. No matter whether there is a commercial connection with each other, we should treat it with courtesy. From the front of the guests to the front of the company, until they leave completely, they must observe the etiquette standard and let visitors feel at home.

Telephone courtesy is also one of the indispensable politeness in office offices. Many close customers often get bad mood or bad communication because of a phone call. Therefore, telephone courtesy must be fully promoted and implemented as a basic training program for all employees, so that customers can feel very satisfied with your company on the first phone call. This kind of training depends on long-term exercise, which can not be achieved overnight.

A smiling face produces a smiling voice, which can be trained and managed. The vast majority of people do not train their own voice, and speak entirely by instinctive natural tones. This is a great mistake. It is necessary to create voice through telephone. We can look at the mirror carefully and observe the way we speak, and record the voice of ourselves, find out the serious shortcomings in our speech, and correct them.

Because the phone only heard its voice, it does not see the person. So, we need to use simple KISS theory to talk (Keep it simple and short). Use simple and simple words to avoid using too professional nouns or jargon. This will make it difficult for the other side to understand quickly. Even if it is unavoidable, please use more popular terms and give plain explanations, which will save valuable time and avoid misunderstanding.

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